Rubbish Clearance Richmond upon Thames Privacy Policy

This Privacy Policy explains how Rubbish Clearance Richmond upon Thames collects, uses, stores, and protects personal data in connection with our rubbish removal and related services. It applies to all customers and prospective customers in the London Borough of Richmond upon Thames who contact us, request a quote, use our services, or otherwise interact with us.

Who We Are And How To Contact Us

Rubbish Clearance Richmond upon Thames is a waste removal service operating in the Richmond upon Thames area. For the purposes of data protection law, we are the data controller for the personal data we collect and use in relation to providing our services.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details provided on our main service documentation or through the usual communication channels you use to reach us.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Identification and contact details such as your name, address, email address, and telephone number when you request a quote, make a booking, or contact us with a query.

Service details such as the service address, property type, access information, photos you choose to send us to describe the waste, and any instructions you give us about the clearance.

Transaction data such as details of the services you have purchased from us, costs, dates of services, and payment status. We do not store full payment card details, but we may receive payment confirmations or partial identifiers from our payment processor.

Communication records including emails, messages, notes of phone calls, and feedback or complaints you send to us.

Technical and usage data where applicable, such as basic information about how you reached our website or digital content, including your IP address, device type, and pages visited, to the extent this is collected through standard web server logs and similar tools.

How We Collect Your Data

We collect data directly from you when you contact us by phone, email, online form, or other communication methods to request information, obtain a quote, or book a service.

We may collect service-related information at your property when we attend to carry out a clearance, including notes and photos relating to the job for our records and for invoicing and insurance purposes.

We may also receive personal data indirectly from third parties where you have given them permission to pass your details to us, for example from comparison or directory services, or from partners we work with to deliver our services.

Purposes And Lawful Basis For Processing

We only use your personal data where we have a lawful basis under data protection law. The main purposes and lawful bases are:

To provide quotations, manage bookings, and deliver our services to you. We process your contact and service details because this is necessary to enter into and perform a contract with you.

To communicate with you about your enquiry or booking, including confirming appointments, rescheduling, and sending invoices. This is necessary for the performance of our contract and for our legitimate interest in offering efficient customer service.

To take payment for our services and manage billing and accounting. This is necessary for performing our contract with you and to comply with our legal obligations relating to tax and financial reporting.

To maintain business records, handle queries and complaints, and manage risk, including for insurance purposes. We rely on our legitimate interests in running and protecting our business and in resolving disputes.

To send you limited and relevant service-related information or follow-up messages, for example to request feedback. We rely on our legitimate interests in improving our services and maintaining customer relationships, and you can object to this at any time.

To comply with legal obligations, such as waste transfer note requirements, record-keeping duties, and cooperating with regulatory authorities where required by law.

Where we rely on consent, for example for certain types of optional marketing communications, we will clearly ask for your consent and you can withdraw it at any time.

Data Sharing And Processors

We do not sell your personal data. We share it only where necessary for the purposes described above and where we have an appropriate lawful basis.

We may share your data with service providers acting as data processors who help us run our business, such as:

IT and hosting providers who store emails, documents, and business systems.

Payment processors who handle card or electronic payments on our behalf.

Customer management, communication, and accounting service providers who support our booking, invoicing, and record-keeping processes.

These processors are only allowed to process your data according to our instructions and must protect it in line with data protection law.

We may also share personal data with professional advisers such as accountants, insurers, or legal advisers, where this is necessary to obtain professional advice, manage claims, or meet our legal obligations.

In limited cases we may be required by law to share data with public authorities or regulators, for example for law enforcement or environmental regulation purposes.

International Transfers

Some of our service providers may store or access data from outside the United Kingdom or the European Economic Area. Where this occurs, we ensure that appropriate safeguards are in place, such as using countries with an adequacy decision or implementing standard contractual clauses or equivalent protections, so that your personal data continues to be protected to GDPR standards.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including to provide our services, maintain records, satisfy legal, accounting, or reporting requirements, and resolve any disputes.

In general, we retain customer and service records, including invoices and waste documentation, for a period that aligns with applicable legal and tax retention periods. After this time, data that is no longer needed will be securely deleted, anonymised, or archived in a way that removes personal identifiers.

If you contact us but do not proceed with a booking, we may keep your basic contact and enquiry details for a limited time in case you return to us, based on our legitimate interest in managing potential customer relationships. You can ask us to delete this information sooner where legally permitted.

How We Protect Your Data

We take appropriate technical and organisational measures to safeguard personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include restricted access to systems, secure storage, and staff awareness of data protection responsibilities.

While no system can be completely secure, we regularly review our security measures and choose reputable service providers to help keep your data safe.

Your Data Protection Rights

Under data protection law, you have a range of rights in relation to your personal data. These include:

The right of access: you can request a copy of the personal data we hold about you and information about how we use it.

The right to rectification: you can ask us to correct inaccurate or incomplete information about you.

The right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing: you can ask us to suspend the use of your data in certain situations, such as while we are verifying its accuracy or assessing an objection.

The right to object: you can object to our processing of your data based on legitimate interests, including any direct marketing activities. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests or where processing is required for legal claims.

The right to data portability: in certain cases, you can ask us to provide your personal data in a structured, commonly used, machine-readable format, or request that we transfer it to another service provider where technically feasible.

You also have the right to withdraw any consent you have given us at any time. This will not affect the lawfulness of processing before withdrawal.

Exercising Your Rights Or Making A Complaint

If you wish to exercise any of your rights or have concerns about how we handle your personal data, please contact us using our usual contact details. We may need to verify your identity before responding to your request. We aim to respond to all valid requests within one month, or within any extended period allowed by law where requests are complex.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we use your data. We would encourage you to contact us first so we can address your concerns wherever possible.

Scope And Updates To This Policy

This Privacy Policy applies to all Rubbish Clearance Richmond upon Thames customers and prospective customers located within the Richmond upon Thames area. It covers all personal data we collect in the course of operating our rubbish clearance and related services.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any revised version will apply from the date it is issued. You should review this policy periodically to stay informed about how we protect your personal data.